Privacy

Privacy Policy

Mama Soft Toys ("we", "our", or "us") is committed to protecting your personal information. This policy explains what we collect, how we use it, and the rights you have — by using our store, you agree to the practices described here.

Last updated: 11 September 2026

Information we collect

Information you provide directly:

Name, email, phone number, and billing / shipping address when you create an account or place an order
Payment information — processed securely by Razorpay; we never see or store your card details
Messages you send us on WhatsApp or email, and product reviews (including photos) you submit

Information collected automatically:

Basic technical information (browser type, device, IP address) through essential server logs. We run no analytics or advertising trackers on this site.

How we use your information

Process and fulfil orders, including confirmations and delivery updates
Provide customer support and respond to queries on WhatsApp or email
Improve our website, products, and services
Detect and prevent fraud
Comply with applicable Indian laws and regulations

Sharing your information

We do not sell, trade, or rent your personal information. We may share data with:

Razorpay — our payment gateway, to process transactions securely
Shipping & logistics partners — to deliver your orders (name, address, phone)
Clerk — our login provider, to manage secure sign-in
Cloudinary — hosts photos you upload with product reviews
Legal authorities — if required by law or to protect our rights

Data retention

We retain your personal information only as long as necessary to fulfil the purposes in this policy, or as required by Indian law (for example, financial records for 7 years under the Income Tax Act). You may request deletion at any time — see "Your rights" below.

Cookies

We use essential cookies only — the ones required for sign-in sessions and your shopping cart to work.

We do not use analytics cookies or advertising / marketing cookies of any kind.

Data security

We implement appropriate technical and organisational measures to protect your data. All payment transactions are encrypted via SSL and processed through Razorpay, a PCI-DSS compliant payment gateway, and sign-in is secured by Clerk.

Your rights

Under the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and applicable Indian law, you have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal data (subject to legal obligations)
Withdraw your consent at any time

To exercise any of these rights, email mamagiftcorner@gmail.com.

Children's privacy

Our website is not directed at children under 18. Our toys are made for kids, but purchases must be made by adults. We do not knowingly collect personal information from minors — if you believe a child has provided us personal data, please contact us immediately.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

Also read our Shipping & Delivery and Returns & Refunds policies.

Questions about your data?

We're happy to help — reach us any of these ways.

Email: mamagiftcorner@gmail.com

WhatsApp: +91 99845 81310

Shahmaroof Main Tiraha, In Front of Chetna Press, Gorakhpur, Uttar Pradesh - 273001, India

Mon - Sat: 10:00 AM - 8:00 PM

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