Frequently Asked Questions

Yes — in Gorakhpur, and delivery is completely FREE! Enter your pincode on any product page to check. Order now and your toys arrive the same day through our local delivery partner at no delivery charge, and payment for the order is confirmed on WhatsApp.

Orders are processed in 1–2 business days. Metro cities usually receive them in 3–7 business days, and other locations in 5–10 business days. Once your parcel is dispatched you'll get a tracking link on your email and mobile.

Yes! Orders of ₹199 or more ship completely free across India. Below that, a flat ₹60 delivery fee applies — always shown clearly at checkout before you pay.

Absolutely. As soon as your parcel is handed to the courier, you'll receive a tracking link on your registered email and mobile. You can also track with the AWB number on our logistics partner's website.

Checkout currently accepts online payments only — UPI, cards, netbanking, and wallets. Want to pay on delivery? Message us on WhatsApp with your order and we'll do our best to set it up for you.

Yes — as long as the order hasn't been dispatched (usually 1–2 business days). Open the order from your account page or the order confirmation link and tap Cancel Order — if you paid online, the refund is initiated automatically. Need to change something instead? Message us on WhatsApp with your order number.

Eligible items can be returned within 48 hours of delivery. They must be unused and unwashed, in their original packaging with all tags intact, and accompanied by the invoice. Personalised or customised products, clearance / final-sale items, and items used, washed, or damaged by the customer cannot be returned.

Message us on WhatsApp at +91 99845 81310 within 48 hours of delivery with your order number and clear photos or a video of the item. Our team will guide you through the next steps.

After your return is approved and collected, the item goes through a quality check. Once approved, a full refund is initiated to your original payment method and typically reflects within 7–14 business days.

If the outer packaging is open or tampered with, please don't accept the delivery. If you've already accepted a damaged or wrong item, message us on WhatsApp with photos within 48 hours and we'll start the return process right away.

Our plushies are made from soft, child-safe fabrics with securely stitched features and no sharp edges. For children under 3, we recommend avoiding items with small parts (like keychains) and supervising playtime.

Spot-clean small stains with a damp cloth and mild soap. For a deeper clean, gentle hand wash in cold water and air-dry in the shade — avoid machine drying so the plush stays fluffy.

Yes — they're one of the best gifts! Gift packaging (₹99) is available with Same Day Delivery in Gorakhpur — add it on the product page after checking your pincode, and we can even deliver directly to the gift recipient's address.

We accept UPI, credit / debit cards, netbanking, and wallets — all processed securely through Razorpay.

Yes. All payments are encrypted via SSL and processed by Razorpay, a PCI-DSS compliant gateway. Your card details never touch our servers.

Not right now — we deliver across India only.

Yes! Mama Soft Toys is both wholesale and retail. Message us on WhatsApp with the items and quantities you need and we'll share wholesale rates.